21C Museum Hotel Durham

I am currently staying in the hotel in room no. 120*. I have paid 190$ per night for my stay. It is very very disappointing to flag this issue that even after repeatedly reminding the front desk 3 times in a day, my room was still not cleaned. The first time I requested for my room to be cleaned at 10:45 am, then at 2:30pm & then again 5:10pm. All the 3 times I was told by the staff at the front desk that my room cleaning is in queue with the house keeping staff, they staff first cleans the new check in rooms and then they will clean the room of the existing guests. At 5:10pm when I asked about the update on the room I was told by Josh that Claudia (housekeeping staff) has left for the day and he will see what he can do to fix it. I returned at 10:00 pm to my room to a shock that my room was still not cleaned. I have travelled world around and have never seen such service. Housekeeping staff cleaning the rooom daily is basic for a room for which you are paying so much. Very Very disappointed with the whole experiece and makes me question my memebership with ACCOR.

I was eager to stay at this interesting hotel but if you want a relaxing and restorative night's sleep, I would not recommend. The noise minimization between rooms is very poor. In our first room, we could hear a child crying and screaming "Daddy, Daddy" for an hour. At 10pm we finally changed rooms. After we moved into our new room (#518), I noticed that it was a designated "pet room". We both woke up in the morning with stuffy noses and itchy watery eyes after spending the night with pet dander. If you are pet allergic, I would suggest ensuring you are not in one of these rooms, and better yet, not staying at this hotel. Overall, the hotel had a very tired, worn-out feel, as if it was elegant once but no longer.

This was our first stay at a 21c. I visited one in Louisville for the museum. Everything was SO nice. The staff was very friendly and our room was amazing.

There’s something to see around every corner! This place is so cool and staff are friendly and helpful. The restaurant was also fabulous.

I rarely write a “negative” review but having stayed at the 21c Museum in Oklahoma and loving it this was a disappointment. Aside from being very much in need of a bit of “love” [basic maintenance] there was a lot to be desired in terms of what I would expect from a hotel in this price range.